Cancellation policy

Velora Essentials – Purchase & Cancellation Policy

Effective Date: [18.10.2026]

Thank you for shopping with Velora Essentials. This Purchase & Cancellation Policy explains how orders are placed, processed, and canceled, and how they relate to our Refund & Return Policy. By placing an order on our website, you agree to the terms outlined below.

1. Order Placement & Acceptance

When you place an order with Velora:

All purchases are subject to product availability and successful payment confirmation.
We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, or suspected fraudulent or unauthorized activity.
An order confirmation email confirms receipt of your order but does not guarantee shipment or final acceptance.

2. Pricing & Payment

All prices are listed in U.S. dollars (USD).
Prices are subject to change without prior notice.
Full payment must be completed before an order is processed or shipped.
Velora is not responsible for typographical, pricing, or technical errors.

3. Order Cancellation (Before Processing)

You may request to cancel your order before it has been processed or shipped by contacting us as soon as possible at:

📧 contact@veloranutrition.co

If your cancellation request is approved before processing, a full refund will be issued to your original payment method.
Once an order enters processing, cancellation may no longer be possible.

4. Cancellation After Processing or Shipping

Orders that have already been processed or shipped cannot be canceled.

In these cases, customers must follow Velora’s Refund & Return Policy, which allows eligible items to be returned within 60 days of purchase, provided that:

The item is unused, unopened, and in original condition
The item is returned in its original packaging
Proof of purchase is provided

Shipping fees are non-refundable, and customers are responsible for return shipping costs.

5. Refund Processing

Approved refunds—whether from eligible cancellations or approved returns—will be issued to the original payment method.

Refunds typically process within 5–10 business days, depending on your payment provider.
Velora is not responsible for delays caused by banks or payment processors.

6. Digital Products (If Applicable)

For digital products or downloadable content:

Orders cannot be canceled once access or delivery has been provided.
All digital sales are final, unless otherwise required by applicable law.

7. Chargebacks & Disputes

We encourage customers to contact Velora directly before initiating a chargeback. Unauthorized chargebacks may result in order refusal or future purchase restrictions.

8. Policy Updates

Velora reserves the right to modify or update this Purchase & Cancellation Policy at any time. Changes will take effect immediately upon being posted on our website.